Who we are
Big Rock Digital is a digital marketing agency based in Belfast. Big Rock Academy is our training division. In this policy, “we”, “us” and “our” means Big Rock Digital, including Big Rock Academy.
We are the data controller for the personal data described here. Our address is Business Centre, 3 Wellington Park, Belfast BT9 6DJ.
If you have any questions about this policy, email hello@bigrockdigital.io or call 028 9038 8330.
What we collect
We only collect the information we need. Depending on how you deal with us, this may include:
Contact details, such as your name, email address, phone number, company and job title
Enquiry details you send us through our forms, by email or by phone
Course booking details, including the courses you attend, attendance records and any access needs you tell us about
Billing details, such as invoice addresses and payment records (card payments are handled by our payment provider and we do not store full card numbers)
Recordings of live virtual courses, which may include your voice, video and chat messages if you take part
Website usage data, such as pages visited, device and browser type, collected through cookies
How we use your information
To reply to your enquiries and send you proposals or quotes
To manage course bookings, deliver training and provide course recordings and support
To deliver agency services you have asked us for
To send invoices and keep financial records
To improve our website, courses and services
To send you news and offers, where you have agreed to this or where the law allows it. You can unsubscribe at any time
Our legal basis
Under UK GDPR we rely on the following grounds:
Contract: when we need your data to provide a course or service you have booked
Legitimate interests: to run and improve our business, reply to enquiries and keep our website secure
Consent: for marketing emails and non-essential cookies. You can withdraw consent at any time
Legal obligation: to keep financial and tax records
Who we share it with
We never sell your personal data. We share it only with trusted providers who help us run our business, such as website hosting, email, video conferencing, payment and accounting services, and analytics tools. They may only use your data to provide their service to us.
Some of these providers may store data outside the UK. Where they do, we make sure suitable safeguards are in place, such as UK adequacy regulations or approved contract terms.
How long we keep it
We keep personal data only for as long as we need it. Enquiry details are kept for up to two years. Booking and billing records are kept for six years to meet tax and accounting rules. Course recordings are kept for as long as recording access is included with your course.
Your rights
You have the right to:
Ask for a copy of the personal data we hold about you
Ask us to correct data that is wrong or incomplete
Ask us to delete your data, or to limit how we use it
Object to us using your data, including for marketing
Ask us to transfer your data to another organisation
To use any of these rights, email hello@bigrockdigital.io. We will reply within one month.
Cookies
Cookies are small files stored on your device when you visit a website. We use them to make our site work and to understand how people use it.
Essential cookies keep the website working properly
Analytics cookies, set through Google Tag Manager and Google Analytics, show us which pages are visited and how people find us
Marketing cookies may be used to measure our advertising on platforms such as Google, Meta and LinkedIn
You can block or delete cookies in your browser settings. Blocking some cookies may affect how the website works.
Keeping your data safe
We use appropriate technical and organisational measures to protect your personal data, and limit access to the people who need it to do their job.
Complaints
If you are unhappy with how we have handled your data, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.